- Several Ryanair passengers missed their flight on Monday after they were locked in a corridor.
- Passengers were trapped for half an hour before someone pulled the fire alarm, per MyLondon.
- A Ryanair spokesperson said “human error” had led “regrettably” led to the incident.
Several Ryanair passengers missed their flight on Monday after they were locked in a windowless airport corridor with no way out.
The flight from London Stansted to Zagreb, Croatia, departed without 23 passengers’ after both sides of an airport walkway were locked, trapping the travelers inside, the Evening Standard reported.
A spokesperson for Ryanair told Insider that a “human error” had led to the passengers being unable to “exit the pre-boarding area doors” and “regrettably” missing the flight.
Devina Raval, one of the travelers who said she was trapped in the corridor, told MyLondon she felt like she was “being held hostage.” Insider could not immediately reach Raval for comment.
“People were banging on the walls calling for help,” Raval told MyLondon. “There were kids crying and the whole place became really claustrophobic. I dread to think what would have happened if someone had a heart attack or something.”
After around half an hour, one of the passengers pulled the fire alarm, alerting a member of staff who asked them what they were doing in the corridor, per the outlet.
“At that point, I was just shocked that they hadn’t realized we were there. We were told the plane had left without us,” Raval added.
Passengers were sent to a nearby hotel for the night and put on a flight to Croatia which left at 6 a.m. the next day, per MyLondon.
A spokesperson for RyanAir told Insider: “Due to a human error by handling staff at London Stansted Airport, a small number of passengers could not exit the pre-boarding area doors and regrettably missed their flight to Zagreb (Jan 2). The error was soon realized, however, the flight had already departed.”
“Ryanair provided affected passengers with overnight accommodation and moved them onto the next available flight,” it added.